I'll just come right out and say it: shit happens. In this world, you're bound to piss someone off, and if you don't then you're probably not doing it right. "It" meaning life. When it comes to blogging though, asserting yourself, your opinions, and standing behind your knowledge is what gets you readers. You can't be middle of the road. And it's this attitude that might lead to some negative comments because, let's face it — the internet is full of people that know more than you (or at least think they do) and since they don't have to counter your opinions face-to-face, they can say whatever they want, no matter how negative.
But the fear of negative comments is no reason to stay away from creating content. In fact, it can even help you. If someone has something nasty to say about your products or service, really listen and evaluate the situation. Are there ways for you to improve? It could be just the thing you need to reinvigorate your customer service process, menu, shop layout, or policies. It may even bring up issues or roadblocks that you hadn't even thought of before. Maybe the negativity is aimed at your writing style. Don't let it get the best of you — blogging takes practice so the more you do it, the better you'll get. The thing you absolutely must remember though, is not to freak out and respond back with negativity of your own. Rise above and try to see the positive changes or realizations that could come from a negative response. Of course, there will always be trolls — those who have nothing better to do than vomit their hostile energy all over the Internet — who's comments you can promptly let roll off your back like water off a duck and forget they were even there. Bye, Felicia.
Source: Flickr user fuzzysaurus